The House Manager can assist you by answering questions about parking, patron services and house policies.
Loretto-Hilton Center: You may reach the House Manager's office by calling (314) 968-8888 or by visiting the Patron Services desk in the East Lobby of the Loretto-Hilton Center.
Grandel Theatre: The House Manager is on duty in the lobby of the Grandel Theatre beginning one hour before each scheduled performance until the performance's conclusion. Inquire of any usher or at the Box Office to speak with the House Manager.
All performances begin promptly at the advertised curtain time. To ensure the enjoyment of the majority of our patrons, and in deference to the performers, latecomers will be seated at an appropriate pause in the performance at the discretion of the House Manager.
Beepers/Cellular Phones/Electronic Devices
In consideration of other patrons, please do not carry beepers or cellular phones into the theatre. These may be checked with the House Manager and messages will be delivered to you.
Please silence beeping watches and other electronic devices when you enter the theatre.
If you require paging during a performance, please register your seat location with the House Manager when you arrive at the theatre. Messages will be delivered to you as soon as possible.
The use of cameras and/or recording devices in the theatre is strictly prohibited by Actors' Equity Association. Unauthorized cameras or recording devices will be confiscated by the management.
No Smoking, Please
In the interest of the health of our patrons, smoking is not permitted in the theatre, lobby or restrooms.
Due to subject matter, not all performances are suitable for young children. As a general rule, no child under the age of five should attend Mainstage, Off-Ramp or Studio Theatre performances. Babes in arms are never allowed.
If you have a question about whether a given production would be suitable for young members of your family, please call the Box Office at (314) 968-4925 for more information. Basic age-appropriateness guidelines are available on the page for each production in the season
Bad Weather Policy
The Rep maintains a firm policy of not canceling performances due to bad weather. For this reason, we urge all ticket holders to make every effort to attend. There are no ticket refunds.
Should travel be impossible for you at performance time, please call the Box Office at (314) 968-4925 the next day and we will make every effort to arrange another time for you to see that particular production. There is no guarantee, however, that seats for an alternate performance will be available.